Frequently Asked
Questions

- Ask Trillchef -

Why us?

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TrillChef lump charcoal stands out due to its unique blend of superior quality and affordability. Crafted from the exceptional White Quebracho hardwood, it ignites easily, burns intensely, and imparts a distinct flavor to your grilled dishes. Our product is the result of rigorous research and development, ensuring a premium grilling experience.

How do I use it?

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Using TrillChef lump charcoal is straightforward. Simply arrange the charcoal in your grill, light it using your preferred method, and let it burn until it's covered with white ash. Once the ash layer forms, your grill is ready for cooking. Remember to follow your grill's safety guidelines and local regulations.

Can this be used on different grills?

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Absolutely! TrillChef lump charcoal is versatile and can be used in a variety of grills, including charcoal grills, kamado-style grills, and smokers. Its consistent quality ensures a great cooking experience across different types of grilling equipment.

Does TrillChef have any extra chemicals?

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No, TrillChef lump charcoal is made from 100% natural white quebracho hardwood without any additives, chemicals, or fillers. This ensures a pure and authentic grilling flavor without compromising on quality.

What is the burn time?

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The burning time of TrillChef lump charcoal varies depending on factors such as grill type, temperature, and airflow. On average, a single batch of TrillChef lump charcoal can burn for several hours, providing ample time for your grilling sessions.

Is TrillChef environmentally friendly?

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Absolutely, at TrillChef, sustainability is a core value. We actively invest in carbon credits to counterbalance the emissions generated during our product's lifecycle. Our lump charcoal is crafted from responsibly harvested white quebracho hardwood, reflecting our dedication to environmentally conscious sourcing. Moreover, our production methods prioritize eco-friendliness, ensuring a greener footprint. Plus, after your grilling session, the charcoal ash can be repurposed as a natural fertilizer to nourish your garden.

When is the next product launching?

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To stay in the loop, subscribe to our newsletter on the website. This way, you'll receive regular updates on new product releases, grilling tips, recipes, and exclusive promotions.

Can I order in Bulk?

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Absolutely! We facilitate orders for our products through our extensive and dedicated distribution partners. Contact our customer support for more information on bulk orders and pricing.

How should I store the bag?

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For optimal results, store your TrillChef lump charcoal in a dry, well-ventilated area, away from moisture. Ensure the bag is properly sealed after each use to maintain its quality and readiness for your next grilling adventure.

I have a question, Who do I reach out to?

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For any questions, concerns, or assistance, our customer support team is ready to help. You can reach us through the "Contact Us" section on our website or by emailing info@trilltrading.ca. We're here to ensure you have the best experience with TrillChef products.